Technology major Microsoft on Wednesday announced the general availability of its Dynamics 365 Project Operations solution in India. The solution, the Redmond, Washington-based company said, aims to help service-based businesses unify operational workflows for better visibility, collaboration and insights. It will utilise real-time analytics to connect leadership, sales, resourcing, project management and accounting teams to offer better visibility and insights, a statement said. Clients will be able to tackle challenges arising from disparate systems and data silos and address inadequacies in areas of client expansion, collaboration between project managers, workforce optimisation and have better agility among business leaders, it said. The solution will also offer customers business insights, data and artificial intelligence (AI) capabilities for faster decision making and visibility, while enabling sales and project managers to accelerate sales cycle and project delivery.

Microsoft on Wednesday unveiled several new artificial intelligence capabilities across Dynamics 365 applications and a new solution to help project-centric services organizations transform their operations. The AI enhancements include first- and third-party data connections in Dynamics 365 Customer Insights, Microsoft's customer data platform (CDP). "The work in AI and CDP is new and a key part of Microsoft taking their products to an AI-driven approach," noted Ray Wang, principal analyst at Constellation Research. The company also unveiled new manual and predictive forecasting capabilities for Dynamics 365 Sales and Dynamic 365 Sales Insights. "Integration with the CDP is important, but more important will be the ability to automate transactions and apply AI to drive the next best action," Wang told CRM Buyer.